Online registration

Due to the increase in the time it takes for passengers to complete pre-flight formalities and requirements related to border, customs, sanitary and quarantine, veterinary, quarantine and phytosanitary types of control, a decision was made to end check-in for flights to Tajikistan, Uzbekistan, Kyrgyzstan and Armenia 60 minutes before departure .

Online registration

Check-in for flight

Online check-in for direct scheduled flights temporarily opens 24 hours and closes 2 hours before departure.

Online check-in for direct scheduled flights departing from Istanbul opens 24 hours and closes 4 hours before departure.

Online check-in is not available for flights departing from Dubai, Antalya, Bodrum, Dalaman, Beijing, Harbin.

For some cities, check-in is only possible at the airport. You can check the possibility of online check-in for your flight on the check-in page .

You can only check in for free for a seat automatically assigned by the system. To do this, go to the Flight Check-in section, skip the Seat Selection step, click the Check-in button, after which the seat assigned to you by the system will be indicated. If the seat assigned by the system does not suit you, you must click the Change seat button, then pay for the "Seat Selection" service and complete the check-in.

Online registration is not possible:

When filling in the data, please note that the last name is written in Latin, and the order number is different from the ticket number. This data can be found in the order confirmation email or in the itinerary receipt.

The order number is a combination of six Latin letters and numbers, for example: 3OTCHJ
The electronic ticket number is a combination of thirteen digits, for example: 2622418001102

Boarding pass

The boarding pass received after online check-in must be taken with you to the airport.
If you have forgotten your boarding pass, you can reprint it at the airport check-in counter before check-in for your flight closes.
At Koltsovo and Domodedovo airports, you can also use self-check-in kiosks to print your boarding pass.
The boarding pass indicates the boarding deadline. You must arrive at the boarding gate before this time.

Check-in for international flights

For visa-required destinations, upon completion of online check-in, you will receive a confirmation of your check-in by email. You will need to go to the check-in desk at the airport to check your visa documents; you will be given a boarding pass at the check-in desk.

Checking in passengers with an infant

Passengers with infants also receive confirmation of registration upon completion of online check-in, boarding pass must be obtained at the check-in counter at the airport. For passengers with infants, the safest seats on the aircraft are available, which are automatically assigned by the system, it is not possible to select other seats.

Check-in with extra baggage

If you are travelling with baggage that exceeds the dimensions of hand luggage (more than 55x40x20 cm or weighing more than 10 kg for Economy Class and more than 15 kg for Business or Comfort Class), you can check in online and drop off your baggage at the check-in desk marked “Baggage drop-off” or at the check-in desk for your flight.

If you plan to take more baggage than the allowance specified in your fare, you must purchase the "Extra Baggage" service in advance on the airline's website or in the mobile application.

For flight safety purposes, the airline reserves the right to change the seat you selected when receiving your boarding pass or on board the aircraft, as instructed by the aircraft commander.

Upgrade to Business Class

Ural Airlines OJSC provides passengers with an additional service of upgrade in class of service for transportation in the Business class cabin on a voluntary basis, which can be purchased for an additional fee. The service is issued at the check-in stage at the airport no earlier than 3 hours and no later than 1 hour before the flight departure.

The service is provided on Ural Airlines’ own scheduled flights.

The service is available to passengers who have a paid air ticket with a confirmed reservation at fares in booking classes related to the Economy service class.

More details about the service - https://www.uralairlines.ru/buissnes_class/

Please note: Once you have checked in online, you cannot make any changes to your ticket.

Check-in at the airport

Check-in for flights from Istanbul, Egypt: closes 60 minutes before flight departure time.
Check-in at Dubai World Airport (DWC): Closes 60 minutes prior to flight departure time.
Check-in for flights at Beijing Airport: closes 50 minutes before flight departure time.
Check-in for flights at Osh airport: ends 60 minutes before flight departure time.

Check-in for a flight is carried out using an identity document.

The departure time indicated on the ticket (itinerary receipt) is local.

To check in for domestic flights and go through various types of control (customs, immigration; veterinary, sanitary - for pets), it is recommended to arrive at the airport 1 hour 30 minutes, for international flights - 3 hours before the flight departure time indicated on the ticket (itinerary receipt).

Check-in for passengers on both domestic and international flights of the airline ends 40 minutes before the flight departure time.

At Koltsovo, Domodedovo and Sochi airports, you can check in via self-check-in terminals and then drop off your luggage at check-in desks or at the desk marked “Baggage Reception” (drop off).

Passengers who are late for the check-in deadline will not be allowed on the flight.

Some airports offer check-in for late passengers; to obtain information on the cost and procedure for providing this service, please contact the airline representative at the departure airport.

*In case of delay for the specified boarding time, the passenger may be accepted on the flight provided that:

availability of technical capability in accordance with the rules and technical regulations of the departure airport
if this fact does not lead to a flight delay
with the collection of a fee for "Extended Boarding" established by the Airline

Buying and returning a ticket
Baggage
Preparation for flight
At the airport
- Check-in for flight
  Online registration
  Due to the increase in the time it takes for passengers to complete pre-flight formalities and requirements related to border, customs, sanitary and quarantine, veterinary, quarantine and phytosanitary types of control, a decision was made to end check-in for flights to Tajikistan, Uzbekistan, Kyrgyzstan and Armenia 60 minutes before departure .
  Online registration
  Check-in for flight
  Online check-in for direct scheduled flights temporarily opens 24 hours and closes 2 hours before departure.
  Online check-in for direct scheduled flights departing from Istanbul opens 24 hours and closes 4 hours before departure.
  Online check-in is not available for flights departing from Dubai, Antalya, Bodrum, Dalaman, Beijing, Harbin.
  For some cities, check-in is only possible at the airport. You can check the possibility of online check-in for your flight on the check-in page .
  You can only check in for free for a seat automatically assigned by the system. To do this, go to the Flight Check-in section, skip the Seat Selection step, click the Check-in button, after which the seat assigned to you by the system will be indicated. If the seat assigned by the system does not suit you, you must click the Change seat button, then pay for the "Seat Selection" service and complete the check-in.
  Online registration is not possible:
  for the following categories of passengers
  when ordering special services
  When filling in the data, please note that the last name is written in Latin, and the order number is different from the ticket number. This data can be found in the order confirmation email or in the itinerary receipt.
  The order number is a combination of six Latin letters and numbers, for example: 3OTCHJ
  The electronic ticket number is a combination of thirteen digits, for example: 2622418001102
  Boarding pass
  The boarding pass received after online check-in must be taken with you to the airport.
  If you have forgotten your boarding pass, you can reprint it at the airport check-in counter before check-in for your flight closes.
  At Koltsovo and Domodedovo airports, you can also use self-check-in kiosks to print your boarding pass.
  The boarding pass indicates the boarding deadline. You must arrive at the boarding gate before this time.
  Check-in for international flights
  For visa-required destinations, upon completion of online check-in, you will receive a confirmation of your check-in by email. You will need to go to the check-in desk at the airport to check your visa documents; you will be given a boarding pass at the check-in desk.
  Checking in passengers with an infant
  Passengers with infants also receive confirmation of registration upon completion of online check-in, boarding pass must be obtained at the check-in counter at the airport. For passengers with infants, the safest seats on the aircraft are available, which are automatically assigned by the system, it is not possible to select other seats.
  Check-in with extra baggage
  If you are travelling with baggage that exceeds the dimensions of hand luggage (more than 55x40x20 cm or weighing more than 10 kg for Economy Class and more than 15 kg for Business or Comfort Class), you can check in online and drop off your baggage at the check-in desk marked “Baggage drop-off” or at the check-in desk for your flight.
  If you plan to take more baggage than the allowance specified in your fare, you must purchase the "Extra Baggage" service in advance on the airline's website or in the mobile application.
  For flight safety purposes, the airline reserves the right to change the seat you selected when receiving your boarding pass or on board the aircraft, as instructed by the aircraft commander.
  Upgrade to Business Class
  Ural Airlines OJSC provides passengers with an additional service of upgrade in class of service for transportation in the Business class cabin on a voluntary basis, which can be purchased for an additional fee. The service is issued at the check-in stage at the airport no earlier than 3 hours and no later than 1 hour before the flight departure.
  The service is provided on Ural Airlines’ own scheduled flights.
  The service is available to passengers who have a paid air ticket with a confirmed reservation at fares in booking classes related to the Economy service class.
  More details about the service - https://www.uralairlines.ru/buissnes_class/
  Please note: Once you have checked in online, you cannot make any changes to your ticket.
  Check-in at the airport
  Check-in for flights from Istanbul, Egypt: closes 60 minutes before flight departure time.
  Check-in at Dubai World Airport (DWC): Closes 60 minutes prior to flight departure time.
  Check-in for flights at Beijing Airport: closes 50 minutes before flight departure time.
  Check-in for flights at Osh airport: ends 60 minutes before flight departure time.
  Check-in for a flight is carried out using an identity document.
  The departure time indicated on the ticket (itinerary receipt) is local.
  To check in for domestic flights and go through various types of control (customs, immigration; veterinary, sanitary - for pets), it is recommended to arrive at the airport 1 hour 30 minutes, for international flights - 3 hours before the flight departure time indicated on the ticket (itinerary receipt).
  Check-in for passengers on both domestic and international flights of the airline ends 40 minutes before the flight departure time.
  At Koltsovo, Domodedovo and Sochi airports, you can check in via self-check-in terminals and then drop off your luggage at check-in desks or at the desk marked “Baggage Reception” (drop off).
  Passengers who are late for the check-in deadline will not be allowed on the flight.
  Some airports offer check-in for late passengers; to obtain information on the cost and procedure for providing this service, please contact the airline representative at the departure airport.
  *In case of delay for the specified boarding time, the passenger may be accepted on the flight provided that:
  availability of technical capability in accordance with the rules and technical regulations of the departure airport
  if this fact does not lead to a flight delay
  with the collection of a fee for "Extended Boarding" established by the Airline
- Flight Delay Service
- Reasons for refusal to check in for a flight
- Transfer transportation
- Partner Code Shipment
On board
- Rules of Conduct
After the flight
- Rules for filing a claim
Frequently asked questions