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Flight

Flight

At what age can children be transported?

Newborn children (from 0 to 28 days) are accepted for transportation by air only if there is a certificate from the attending physician stating that there are no contraindications to flight or if the parent/guardian fills out a guarantee document. But it is worth listening to the recommendations of doctors and clarifying whether the flight will be safe for the child.

Newborns, including prematurely born children, are allowed to travel only if they have a medical certificate confirming that the flight will not harm their health. A certificate can be obtained from the doctor observing the child.

If there is a need to send a child from point A to point B alone, then children of the following age are accepted for an accompanied flight:

  • from 2 to 4 years

For children over 12 years old, the airline can also provide escort, but at the request of the parents.

Note! The airline only accepts unaccompanied minors on direct flights or up to the first point of connection.

Can pregnant women fly?

Can. But first of all, it is important to listen to your body and the recommendations of the supervising doctor.

In the period up to 12 weeks of pregnancy, the risk of miscarriage is high, and pressure drops during takeoff and landing can only provoke it.

The period from 14 to 27 weeks of pregnancy is considered the safest and most comfortable time for flying.

When checking in for a flight, it is important to have a medical certificate and an exchange card with you, because Airline staff may ask for them.

A certificate with a medical report stating that there are no contraindications for air travel, as well as that there is no danger of premature birth, can be obtained from the supervising doctor, and it is important to do this no earlier than 24 hours before the departure time indicated on the ticket.

Responsibility for the state of their health and the health of the baby during and after the flight lies entirely with the passenger, regardless of the stage of pregnancy. Do not put yourself and your child at unnecessary risk.

Is it possible to reserve a seat for pregnant women near the emergency exit?

No. Before the flight, you will be asked to change seats, even if you checked in in advance and made an informed choice. This is contrary to flight safety regulations.

Are baby meals provided on board?

An infant under 2 years old is not provided with meals on board, but you are allowed to take baby food, dry formula and cookies in unlimited quantities on the plane. If necessary, our flight attendants will bring you warm water for preparing mixtures and drinking.

For children traveling on a separate ticket, meals are provided as for adults.

Where can I get a printed boarding pass?

You can find your boarding pass:

  • on the website immediately after completing online registration;
  • in a letter from the airline sent to the e-mail address specified during online check-in;
  • in your Personal Account on the website or mobile application.

You can print your boarding pass at the airport check-in counter.

Is it possible to take a baby stroller into the salon?

You cannot take a baby stroller into the aircraft cabin. This is not safe - it can fall, interfere with passenger service, block the passage, emergency exit, etc. Believe me, it will be more convenient to check it in your luggage.

You can check it in as luggage at the check-in desk (free of charge) or take your child in a stroller to the ramp and hand it over to the flight attendants at the very end. After the flight, the stroller will be returned to you at the boarding ramp or upon baggage claim.

What should I do if my boarding pass is not printed?

You can obtain your boarding pass at the airport check-in counter or self-check-in kiosk.

How can I find out which plane I will fly on?

Ural Airlines operates 45 modern Airbus class airliners: 24 A320 aircraft, 16 A321 aircraft and 5 A319 aircraft. The main difference between the aircraft is considered to be only the difference in the number of seats in the cabin - the A321 is the most spacious, can carry 220 passengers, but there is no Business Class cabin.

According to the Air Code of the Russian Federation, an airline can replace one aircraft with a similar one if this is required to ensure flight safety.

If a passenger has purchased a Business Class ticket and the aircraft is changed to an A321, the passenger will be given a seat in Comfort Class and the difference in ticket prices will be refunded.

How old are Ural Airlines aircraft?

The average age of the airline's fleet is 12 years. The company is committed to systematic renewal of the fleet and by 2021 plans to take on operating lease another 14 new Boeing 737 MAX 8 for Russian and international routes.

Operational leasing guarantees aircraft maintenance on a strict schedule and in accordance with the requirements of the equipment manufacturer.

The airline does not ignore existing aircraft. They regularly undergo inspections, checks and maintenance, and, if necessary, are repaired at Ural Airlines’ own aviation technical base, certified by aircraft manufacturers according to the international standards EASAPart 145.

How safe is it to fly with your airline?

Ural Airlines has a valid IOSA certificate. This certificate is awarded to airlines that have successfully completed an operational safety audit.

The audit is carried out by the International Air Transport Association twice a year, and each time the airline confirms compliance with international industrial safety standards. Safety standards are the same for all airlines in the world; Lufthansa, AirFrance, Aeroflot, Emirates, etc. also operate according to them.

Most of the airline's pilots are certified to fly under ICAO Category 2 (minimum visibility and low cloud levels) and regularly undergo advanced training courses using a simulator.

How to transport a passenger in a wheelchair?

When checking in for a flight at the airport, your wheelchair or electric wheelchair must be checked in as baggage (free of charge). Further movement of the passenger through the airport of departure and arrival, as well as to and from the seat on the plane, is provided by airport staff and medical services.

Transportation of a passenger who cannot move independently or requires special care is carried out with an accompanying person.

How to transport a passenger with a guide dog?

A guide dog is carried free of charge. In order for a dog to be allowed for air travel, it is necessary to provide a document confirming the disability of the accompanied passenger and a document confirming the special training of the guide dog.

The dog must be wearing a collar and muzzle from the moment of entering the airport until leaving the airport of arrival. During the flight, she should be tied to a seat at the feet of the passenger she is accompanying.

It is necessary to transport a passenger on a stretcher. What to do?

Passengers are transported on stretchers only on direct flights from Yekaterinburg.

To ensure the safety of the passenger during the flight, transportation is carried out in an ambulift, in the rear of the aircraft. To find out about the possibility of such transportation, you must make a request to the airline no later than 4 days before departure.

What documents may be needed for a transfer flight?

In addition to standard documents, in special cases additional documents are required:

  • If the flight takes place from one Russian city to another, but with a landing at an airport in a country with a visa regime, the transfer passenger must have a foreign passport and a valid visa;
  • When flying from one foreign country to another with a landing in a Russian city, non-residents of the Russian Federation must have a Russian Federation visa;
  • When flying from one foreign country to another, you must have an entry visa to your final destination.
  • Buying and returning a ticket
  • Baggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions

    • Flight

      At what age can children be transported?

      Newborn children (from 0 to 28 days) are accepted for transportation by air only if there is a certificate from the attending physician stating that there are no contraindications to flight or if the parent/guardian fills out a guarantee document. But it is worth listening to the recommendations of doctors and clarifying whether the flight will be safe for the child.

      Newborns, including prematurely born children, are allowed to travel only if they have a medical certificate confirming that the flight will not harm their health. A certificate can be obtained from the doctor observing the child.

      If there is a need to send a child from point A to point B alone, then children of the following age are accepted for an accompanied flight:

      • from 2 to 4 years

      For children over 12 years old, the airline can also provide escort, but at the request of the parents.

      Note! The airline only accepts unaccompanied minors on direct flights or up to the first point of connection.

      Can pregnant women fly?

      Can. But first of all, it is important to listen to your body and the recommendations of the supervising doctor.

      In the period up to 12 weeks of pregnancy, the risk of miscarriage is high, and pressure drops during takeoff and landing can only provoke it.

      The period from 14 to 27 weeks of pregnancy is considered the safest and most comfortable time for flying.

      When checking in for a flight, it is important to have a medical certificate and an exchange card with you, because Airline staff may ask for them.

      A certificate with a medical report stating that there are no contraindications for air travel, as well as that there is no danger of premature birth, can be obtained from the supervising doctor, and it is important to do this no earlier than 24 hours before the departure time indicated on the ticket.

      Responsibility for the state of their health and the health of the baby during and after the flight lies entirely with the passenger, regardless of the stage of pregnancy. Do not put yourself and your child at unnecessary risk.

      Is it possible to reserve a seat for pregnant women near the emergency exit?

      No. Before the flight, you will be asked to change seats, even if you checked in in advance and made an informed choice. This is contrary to flight safety regulations.

      Are baby meals provided on board?

      An infant under 2 years old is not provided with meals on board, but you are allowed to take baby food, dry formula and cookies in unlimited quantities on the plane. If necessary, our flight attendants will bring you warm water for preparing mixtures and drinking.

      For children traveling on a separate ticket, meals are provided as for adults.

      Where can I get a printed boarding pass?

      You can find your boarding pass:

      • on the website immediately after completing online registration;
      • in a letter from the airline sent to the e-mail address specified during online check-in;
      • in your Personal Account on the website or mobile application.

      You can print your boarding pass at the airport check-in counter.

      Is it possible to take a baby stroller into the salon?

      You cannot take a baby stroller into the aircraft cabin. This is not safe - it can fall, interfere with passenger service, block the passage, emergency exit, etc. Believe me, it will be more convenient to check it in your luggage.

      You can check it in as luggage at the check-in desk (free of charge) or take your child in a stroller to the ramp and hand it over to the flight attendants at the very end. After the flight, the stroller will be returned to you at the boarding ramp or upon baggage claim.

      What should I do if my boarding pass is not printed?

      You can obtain your boarding pass at the airport check-in counter or self-check-in kiosk.

      How can I find out which plane I will fly on?

      Ural Airlines operates 45 modern Airbus class airliners: 24 A320 aircraft, 16 A321 aircraft and 5 A319 aircraft. The main difference between the aircraft is considered to be only the difference in the number of seats in the cabin - the A321 is the most spacious, can carry 220 passengers, but there is no Business Class cabin.

      According to the Air Code of the Russian Federation, an airline can replace one aircraft with a similar one if this is required to ensure flight safety.

      If a passenger has purchased a Business Class ticket and the aircraft is changed to an A321, the passenger will be given a seat in Comfort Class and the difference in ticket prices will be refunded.

      How old are Ural Airlines aircraft?

      The average age of the airline's fleet is 12 years. The company is committed to systematic renewal of the fleet and by 2021 plans to take on operating lease another 14 new Boeing 737 MAX 8 for Russian and international routes.

      Operational leasing guarantees aircraft maintenance on a strict schedule and in accordance with the requirements of the equipment manufacturer.

      The airline does not ignore existing aircraft. They regularly undergo inspections, checks and maintenance, and, if necessary, are repaired at Ural Airlines’ own aviation technical base, certified by aircraft manufacturers according to the international standards EASAPart 145.

      How safe is it to fly with your airline?

      Ural Airlines has a valid IOSA certificate. This certificate is awarded to airlines that have successfully completed an operational safety audit.

      The audit is carried out by the International Air Transport Association twice a year, and each time the airline confirms compliance with international industrial safety standards. Safety standards are the same for all airlines in the world; Lufthansa, AirFrance, Aeroflot, Emirates, etc. also operate according to them.

      Most of the airline's pilots are certified to fly under ICAO Category 2 (minimum visibility and low cloud levels) and regularly undergo advanced training courses using a simulator.

      How to transport a passenger in a wheelchair?

      When checking in for a flight at the airport, your wheelchair or electric wheelchair must be checked in as baggage (free of charge). Further movement of the passenger through the airport of departure and arrival, as well as to and from the seat on the plane, is provided by airport staff and medical services.

      Transportation of a passenger who cannot move independently or requires special care is carried out with an accompanying person.

      How to transport a passenger with a guide dog?

      A guide dog is carried free of charge. In order for a dog to be allowed for air travel, it is necessary to provide a document confirming the disability of the accompanied passenger and a document confirming the special training of the guide dog.

      The dog must be wearing a collar and muzzle from the moment of entering the airport until leaving the airport of arrival. During the flight, she should be tied to a seat at the feet of the passenger she is accompanying.

      It is necessary to transport a passenger on a stretcher. What to do?

      Passengers are transported on stretchers only on direct flights from Yekaterinburg.

      To ensure the safety of the passenger during the flight, transportation is carried out in an ambulift, in the rear of the aircraft. To find out about the possibility of such transportation, you must make a request to the airline no later than 4 days before departure.

      What documents may be needed for a transfer flight?

      In addition to standard documents, in special cases additional documents are required:

      • If the flight takes place from one Russian city to another, but with a landing at an airport in a country with a visa regime, the transfer passenger must have a foreign passport and a valid visa;
      • When flying from one foreign country to another with a landing in a Russian city, non-residents of the Russian Federation must have a Russian Federation visa;
      • When flying from one foreign country to another, you must have an entry visa to your final destination.