Ticket error
I misspelled my last name on my ticket. Will they not let me on the flight?
Errors can be corrected and you will be allowed on the flight if you notice them in advance.
On the website, in your personal account, go to the "Orders" section or to the "Order check" service - all information about your ticket is available here.
You cannot make changes to the "Surname", "First name", "Patronymic", "Documents" fields on the website yourself.
To correct the data, you need to submit a request via the feedback form on the website, indicating the correct data and ticket number.
Fare for the service "Correction of the passenger name/passport data field"
| Russia | International flights | CIS* | |
|
More than 24 hours before flight departure |
1000 rubles | 2000 rubles | 2000 rubles |
|
Less than 24 hours before flight departure |
2000 rubles | 2500 rubles | 2500 rubles |
* Kyrgyzstan, Tajikistan, Armenia, Azerbaijan, Uzbekistan
After completing the application, we will be able to send you a link for payment.
After payment, the data will be corrected and a new route receipt will be sent.
I saw a typo in my name and date of birth. Can I fix it?
You cannot make changes to the fields "Surname", "First name", "Patronymic" on the website yourself.
To correct the data, you need to complete an application via the feedback form on the website, indicating the correct data and ticket number.
Fare for the service "Correction of the passenger name/passport data field"
| Russia | International flights | CIS* | |
|
More than 24 hours before flight departure |
1000 rubles | 2000 rubles | 2000 rubles |
|
Less than 24 hours before flight departure |
2000 rubles | 2500 rubles | 2500 rubles |
* Kyrgyzstan, Tajikistan, Armenia, Azerbaijan, Uzbekistan
After you submit your application, we will be able to send you a link for payment.
After payment, the data will be corrected and a new itinerary receipt will be sent.
How to correct the "E-mail" field on the ticket?
On the website, in your personal account, go to the "Orders" section or the "Order check" service - all information about your ticket is available here.
You cannot make changes to the "E-mail" field on the website yourself.
To correct the data, you need to submit an application through the feedback form on the website, indicating the correct data and ticket number.
Fare for the service "Correction of the passenger name/passport data field"
| Russia | International flights | CIS* | |
|
More than 24 hours before flight departure |
1000 rubles | 2000 rubles | 2000 rubles |
|
Less than 24 hours before flight departure |
2000 rubles | 2500 rubles | 2500 rubles |
* Kyrgyzstan, Tajikistan, Armenia, Azerbaijan, Uzbekistan
After completing the application, we will be able to send you a link for payment.