Contract of carriage

NOTIFICATION

For transportation that has a destination or a stop in a country other than the country of departure, the norms of Russian legislation, international treaties and agreements of the Russian Federation, as well as conventions in the field of international air transport, including the Montreal Convention for the Unification of Rules for International Carriage by Air, establishing a limited the Carrier's responsibility to passengers.

See also “International Passenger Notice of Limitation of Liability” and “Notice of Limitation of Liability for Baggage.”

AGREEMENT CONDITIONS

The terms used in this agreement mean: “Ticket” means the actual passenger ticket and baggage receipt, or this itinerary/receipt, if applicable, in the case of an electronic ticket, of which these terms and conditions and notices form part; “carrier” - all air carriers that transport or undertake to transport a passenger and his baggage under this agreement or provide any other services related to this air transportation; “electronic ticket” means the Itinerary/Receipt issued by or on behalf of the carrier, Electronic Coupons and, if applicable, boarding document. "Montreal Convention" is a Convention for the unification of rules for international air transport, signed in Montreal on May 28, 1999.
Transportation performed under this contract is subject to the liability rules established by the Montreal Convention, except in cases where the transportation is not “international transportation” as defined by that convention. When resolving disputes arising between the Airline and a passenger under an international air carriage agreement, the applicable law is the law of the Russian Federation.
To the extent not inconsistent with the foregoing, carriage performed hereunder and other services provided by each carrier are subject to: (i) the terms and conditions set forth in this ticket; (ii) applicable tariffs; (iii) the conditions of carriage and the rules relating thereto which are part of this document (which can be found at any office of the carrier), except for carriage carried out in the United States or Canada, and territories outside of these countries in which tariffs apply, operating in those countries.
The name of the carrier on the ticket may be indicated in abbreviation. The full name and its abbreviation are contained in tariff directories, conditions of carriage, rules and schedules of the corresponding carrier. The carrier's address is the departure airport indicated on the ticket opposite the first abbreviated name of the carrier. Agreed stopping points are the points indicated on this ticket or designated in the carrier's schedule as stopping points along the passenger's route. Transportation performed under this contract by several successive carriers is considered as a single transportation.
A carrier issuing a ticket for carriage on the air lines of another carrier acts as an agent of the latter.
Any exclusion or limitation of the carrier's liability shall apply to the carrier's agents, employees or representatives and to any person whose aircraft is used for transportation by the carrier and that person's agents, employees or representatives.
Checked baggage is issued to the bearer of the baggage tag. In case of damage to baggage during international transportation, notification must be provided to the carrier in writing immediately upon discovery of the damage, but no later than 7 days from the date of receipt of the baggage. In case of delay in delivery, notification must be submitted no later than 21 days from the date of baggage collection. See rates and conditions for non-international shipments.
The validity period of this ticket is set at one year from the date of issue, unless otherwise specified in this ticket, fare guides, conditions of carriage or relevant rules. The carrier may refuse transportation if the required fare has not been paid.
The carrier undertakes to take all measures within its power to transport the passenger and luggage within a reasonable time. The time indicated in the schedule and other documents is not guaranteed and does not form part of this contract. The carrier may, without notice, transfer the passenger for carriage to another carrier, change the aircraft, change or cancel boarding at the points specified in the ticket, if necessary. The carrier is not responsible for ensuring flight connections.
The passenger must comply with the requirements of government authorities regarding travel, present entry, exit and other necessary documents and arrive at the airport at the time appointed by the carrier, if this time is not established, then at a time sufficient to complete pre-flight formalities. Responsibility for failure to comply with the visa regime rests with the passenger.
No agent, employee or representative of the carrier has the right to modify or cancel the provisions of this agreement.
Subject to certain conditions, a simplified procedure for performing customs operations may be applied, according to which: luggage can be processed by transfer to the final destination only if it does not contain goods subject to customs declaration in writing. Please note that the application of this procedure does not exempt the transfer/transit passenger from: compliance with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs affairs; from liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs affairs.

PASSENGER NOTICE OF LIMITATION OF LIABILITY

Passengers whose carriage has a destination or stopover in a country other than the country of departure are advised that the provisions of international treaties may apply to the entire carriage, including any part of it entirely located within the territory of the country of departure or destination.

The Carrier's liability for damage caused to the life or health of a passenger during air transportation of a passenger is determined by the Air Code of the Russian Federation, international treaties of the Russian Federation, or, if the passenger air transportation agreement does not provide for a higher amount of compensation for said damage, in accordance with civil law.

The carrier provides payment of compensation for damage caused during air transportation to the life of an aircraft passenger to citizens entitled to compensation for damage in the event of the death of the breadwinner in accordance with civil law, in the absence of such citizens - parents, spouse, children of the deceased passenger of the aircraft, and in the event of the death of an aircraft passenger who did not have an independent income - to the citizens who were dependent on him in the amount of two million rubles.

Additional security is usually provided by the passenger through insurance with an insurance company. Such insurance is not affected by any limitation of the carrier's liability under the Conventions or the special contract of carriage. For additional information, please contact the air carrier or a representative of the insurance company.

The civil liability of Ural Airlines JSC to passengers is insured in
AlfaStrakhovanie JSC under aviation risk insurance agreement No. 4394Z/377/000132/22 dated November 11, 2022, valid until November 13, 2023.

BAGGAGE LIMITATION NOTICE

With the exception of pre-declaration of increased value of baggage with payment of an additional fee, liability for loss, damage or delay of baggage for most international carriage is limited to the amount determined by the Conventions in the field of international air transport.

During domestic air transportation, the Carrier's liability for loss, shortage or damage (spoilage) of baggage accepted for air transportation without declaration of value is established in the amount of their value, but not more than six hundred rubles per kilogram of baggage weight. For loss, shortage or damage (spoilage) of things carried by the passenger - in the amount of their value, and if it is impossible to establish it - in the amount of no more than eleven thousand rubles.

NOTICE OF GOVERNMENT TAXES, FEES AND DUTIES

The price of the actual ticket may include taxes, fees and charges imposed by the government on air travel. These taxes, fees and charges, which may be a portion of the cost of the flight, are included in the price of the ticket or are shown separately in the “CHE” box(es) of the ticket. You may also be asked to pay taxes, fees or charges that have not yet been collected.

Buying and returning a ticket
- Contract of carriage
  Contract of carriage
  NOTIFICATION
  For transportation that has a destination or a stop in a country other than the country of departure, the norms of Russian legislation, international treaties and agreements of the Russian Federation, as well as conventions in the field of international air transport, including the Montreal Convention for the Unification of Rules for International Carriage by Air, establishing a limited the Carrier's responsibility to passengers.
  See also “International Passenger Notice of Limitation of Liability” and “Notice of Limitation of Liability for Baggage.”
  AGREEMENT CONDITIONS
  The terms used in this agreement mean: “Ticket” means the actual passenger ticket and baggage receipt, or this itinerary/receipt, if applicable, in the case of an electronic ticket, of which these terms and conditions and notices form part; “carrier” - all air carriers that transport or undertake to transport a passenger and his baggage under this agreement or provide any other services related to this air transportation; “electronic ticket” means the Itinerary/Receipt issued by or on behalf of the carrier, Electronic Coupons and, if applicable, boarding document. "Montreal Convention" is a Convention for the unification of rules for international air transport, signed in Montreal on May 28, 1999.
  Transportation performed under this contract is subject to the liability rules established by the Montreal Convention, except in cases where the transportation is not “international transportation” as defined by that convention. When resolving disputes arising between the Airline and a passenger under an international air carriage agreement, the applicable law is the law of the Russian Federation.
  To the extent not inconsistent with the foregoing, carriage performed hereunder and other services provided by each carrier are subject to: (i) the terms and conditions set forth in this ticket; (ii) applicable tariffs; (iii) the conditions of carriage and the rules relating thereto which are part of this document (which can be found at any office of the carrier), except for carriage carried out in the United States or Canada, and territories outside of these countries in which tariffs apply, operating in those countries.
  The name of the carrier on the ticket may be indicated in abbreviation. The full name and its abbreviation are contained in tariff directories, conditions of carriage, rules and schedules of the corresponding carrier. The carrier's address is the departure airport indicated on the ticket opposite the first abbreviated name of the carrier. Agreed stopping points are the points indicated on this ticket or designated in the carrier's schedule as stopping points along the passenger's route. Transportation performed under this contract by several successive carriers is considered as a single transportation.
  A carrier issuing a ticket for carriage on the air lines of another carrier acts as an agent of the latter.
  Any exclusion or limitation of the carrier's liability shall apply to the carrier's agents, employees or representatives and to any person whose aircraft is used for transportation by the carrier and that person's agents, employees or representatives.
  Checked baggage is issued to the bearer of the baggage tag. In case of damage to baggage during international transportation, notification must be provided to the carrier in writing immediately upon discovery of the damage, but no later than 7 days from the date of receipt of the baggage. In case of delay in delivery, notification must be submitted no later than 21 days from the date of baggage collection. See rates and conditions for non-international shipments.
  The validity period of this ticket is set at one year from the date of issue, unless otherwise specified in this ticket, fare guides, conditions of carriage or relevant rules. The carrier may refuse transportation if the required fare has not been paid.
  The carrier undertakes to take all measures within its power to transport the passenger and luggage within a reasonable time. The time indicated in the schedule and other documents is not guaranteed and does not form part of this contract. The carrier may, without notice, transfer the passenger for carriage to another carrier, change the aircraft, change or cancel boarding at the points specified in the ticket, if necessary. The carrier is not responsible for ensuring flight connections.
  The passenger must comply with the requirements of government authorities regarding travel, present entry, exit and other necessary documents and arrive at the airport at the time appointed by the carrier, if this time is not established, then at a time sufficient to complete pre-flight formalities. Responsibility for failure to comply with the visa regime rests with the passenger.
  No agent, employee or representative of the carrier has the right to modify or cancel the provisions of this agreement.
  Subject to certain conditions, a simplified procedure for performing customs operations may be applied, according to which: luggage can be processed by transfer to the final destination only if it does not contain goods subject to customs declaration in writing. Please note that the application of this procedure does not exempt the transfer/transit passenger from: compliance with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs affairs; from liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs affairs.
  PASSENGER NOTICE OF LIMITATION OF LIABILITY
  Passengers whose carriage has a destination or stopover in a country other than the country of departure are advised that the provisions of international treaties may apply to the entire carriage, including any part of it entirely located within the territory of the country of departure or destination.
  The Carrier's liability for damage caused to the life or health of a passenger during air transportation of a passenger is determined by the Air Code of the Russian Federation, international treaties of the Russian Federation, or, if the passenger air transportation agreement does not provide for a higher amount of compensation for said damage, in accordance with civil law.
  The carrier provides payment of compensation for damage caused during air transportation to the life of an aircraft passenger to citizens entitled to compensation for damage in the event of the death of the breadwinner in accordance with civil law, in the absence of such citizens - parents, spouse, children of the deceased passenger of the aircraft, and in the event of the death of an aircraft passenger who did not have an independent income - to the citizens who were dependent on him in the amount of two million rubles.
  Additional security is usually provided by the passenger through insurance with an insurance company. Such insurance is not affected by any limitation of the carrier's liability under the Conventions or the special contract of carriage. For additional information, please contact the air carrier or a representative of the insurance company.
  The civil liability of Ural Airlines JSC to passengers is insured in
  AlfaStrakhovanie JSC under aviation risk insurance agreement No. 4394Z/377/000132/22 dated November 11, 2022, valid until November 13, 2023.
  BAGGAGE LIMITATION NOTICE
  With the exception of pre-declaration of increased value of baggage with payment of an additional fee, liability for loss, damage or delay of baggage for most international carriage is limited to the amount determined by the Conventions in the field of international air transport.
  During domestic air transportation, the Carrier's liability for loss, shortage or damage (spoilage) of baggage accepted for air transportation without declaration of value is established in the amount of their value, but not more than six hundred rubles per kilogram of baggage weight. For loss, shortage or damage (spoilage) of things carried by the passenger - in the amount of their value, and if it is impossible to establish it - in the amount of no more than eleven thousand rubles.
  NOTICE OF GOVERNMENT TAXES, FEES AND DUTIES
  The price of the actual ticket may include taxes, fees and charges imposed by the government on air travel. These taxes, fees and charges, which may be a portion of the cost of the flight, are included in the price of the ticket or are shown separately in the “CHE” box(es) of the ticket. You may also be asked to pay taxes, fees or charges that have not yet been collected.
- Air ticket refund rules
- Rules for refusing additional services
Baggage
Preparation for flight
At the airport
On board
- Rules of Conduct
After the flight
- Rules for filing a claim
Frequently asked questions