The most convenient way to buy a ticket is on our official website uralairlines.ru or in the airline's mobile application.

If you need help, our contact center specialists are ready to help around the clock by phone at 8-800-770-02-62 or in chat bot.

You can also always buy tickets at our sales offices.

Choose any convenient method and enjoy the flight!

To purchase a Ural Airlines ticket online, go to the main page of our website. In the special form, specify the departure and destination cities, travel dates and number of passengers. If you only need a one-way ticket, select the "No return ticket needed" option in the calendar. After filling in all the fields, click the "Find" button — the system will show available flights according to your request.

You can also book a ticket through our mobile app for iPhone or Android. Open the app, click «Buy ticket» and fill in your flight details. For a one-way trip, simply check "I don't need a return ticket" when selecting your date.

When booking a ticket on our website, please provide your email address - we will send you a payment confirmation and an itinerary receipt. In these documents, you will find full information about your flight: flight numbers, departure and arrival times, as well as baggage information.

We recommend checking your Spam folder if the email has not arrived within 15 minutes.

Your e-ticket is also always available on our website in the Booking Management section.

Enter the document series and number in the field, replacing Russian letters with Latin ones. For example, IV-ЖА is entered as IVZHA. If you are unsure whether you have entered the series and number in Latin correctly, write in Russian. As soon as you enter it, a hint with the correct transliteration will appear. Click on it — and the letters will be substituted into the field.

Format for entering the number of a birth certificate issued in the Russian Federation (SR): Series: Roman numerals (must be entered in the Latin register with the letters I, V, X), two letters using the Russian keyboard layout, number: 6 (six) digits. Dashes and spaces do not matter.

The cost of air tickets on our official website and at the box office is the same. However, when buying at the box office, an increased service fee is charged for registration.

Ural Airlines accepts unaccompanied children for transportation. Unaccompanied children are transported only on direct flights of the airline or to the first point of boarding. The number of unaccompanied children on a flight is limited.

Unaccompanied children are transported at the age of*:

• From 5 to 11 years (inclusive) for flights within Russia and the CIS
• From 6 to 11 years (inclusive) for flights to non-CIS countries.

*The child's age is determined on the day the transportation begins.

You can read more about the service and prices here.

If you haven't received an email with tickets, first check your Spam folder - sometimes emails end up there by accident. 

Didn't find it? Use the feedback form on our website - we will promptly resolve the issue.

If you have a booking or ticket number, go to the "Booking Management" section on the website. There you can:

• Request to resend tickets by email
• Download an e-ticket

Yes, on the Ural Airlines website you can buy tickets in installments! Two options are available:

1. Installment service «Plyt»

2. Installment from T-Bank

When paying, select the appropriate method, and the cost of the ticket will be divided into convenient payments without overpayments.

For detailed terms of installment, please check directly when placing your order or on the payment page: https://www.uralairlines.ru/payment/

Newborns (0 to 28 days) are accepted for air transportation only if they have a certificate from the attending physician stating that there are no contraindications to the flight or if the parent/guardian fills out a guarantee. But it is worth listening to the recommendations of doctors and clarifying whether the flight will be safe for the child.

Newborns, including premature babies, are allowed to fly only if they have a medical certificate confirming that the flight will not harm their health. The certificate can be obtained from the doctor observing the child.

If there is a need to send a child from point A to point B alone, then children of the following ages are accepted for an escorted flight:

• from 2 to 4 years old

For children over 12 years old, the airline can also provide an escort, but at the request of the parents.

Please note! The airline accepts unaccompanied children only on direct flights or to the first transfer point.

Yes, you can. But first of all, it is important to listen to your body and the recommendations of your supervising physician.

In the period up to 12 weeks of pregnancy, the risk of miscarriage is high, and the pressure drop during takeoff and landing can only provoke it.

The period from 14 to 27 weeks of pregnancy is considered the safest and most comfortable time for flying.

When checking in for a flight, it is important to have a medical certificate and an exchange card with you, since airline employees may ask you to provide them.

A certificate with a medical opinion on the absence of contraindications to air travel, as well as on the absence of risk of premature birth can be obtained from the supervising physician and it is important to do this no earlier than 24 hours before the departure time indicated on the ticket.

Responsibility for your health and the health of your baby during and after the flight lies entirely with the passenger, regardless of the pregnancy period. Do not expose yourself and your baby to unnecessary risk.

Собака-проводник перевозится бесплатно. Чтобы собаку допустили до авиаперевозки, необходимо предоставить документ, подтверждающий инвалидность сопровождаемого пассажира, и документ, подтверждающий специальное обучение собаки-проводника.

Собака должна быть в ошейнике и наморднике с момента входа в аэропорт и до выхода из аэропорта прилета. На время полета ее следует привязать к креслу у ног пассажира, которого она сопровождает.

When checking in for a flight at the airport, a wheelchair or electric wheelchair must be checked in as baggage (free of charge). Further movement of the passenger around the departure and arrival airport, as well as to and from the seat on the plane, is provided by airport and medical service staff.

Transportation of a passenger who cannot move independently or requires special care is carried out with an accompanying person.

Babies under 2 years of age are not provided with meals on board, but they are allowed to take baby food, dry mixtures and cookies on the plane in unlimited quantities. If necessary, our flight attendants will bring you warm water for preparing mixtures and drinking.

For children traveling on a separate ticket, meals are provided, as for adults.